At WowCookies, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, please contact us within 14 days of receiving your order. Provide your order number and reason for the return. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
4. Non-Refundable Items
Some items are non-refundable, including custom print cookies that have been personalized for you.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].
